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Berlitz Online Live Seminars - Topics

BUSINESS ACROSS CULTURES

Basis for successful international communication.

  • Cultural concepts - perception and understanding
  • Pitfalls in your own perception and dealing with prejudice
  • Culture shock - from resistance to adjustment
  • Dealing with cultural rules
  • Resolving misunderstandings and conflicts
  • Levels of intercultural expertise

EFFICIENT COMMUNICATION

Develop a truly pleasant and amenable communication style that leads to positive results for you and your company.

  • Communication within a team
  • Actively listening, understanding and responding
  • The four parts of a message
  • Efficient and respectful communication

HOW TO GIVE AND RECEIVE FEEDBACK

Techniques for respectful communication.

  • Self-perception and how others perceive you: the Johari Window
  • Analyzing your effect on others
  • Five approaches to respectful communication
  • The feedback burger
  • Checklists: giving and receiving feedback

FACILITATING INTERACTIVE MEETINGS

Conduct work meetings in a structured manner.

  • The role of the moderator: neutral or persuasive?
  • Moderation exercise: developing rules for a meeting
  • Acting as the moderator to guide the course of the discussion
  • Workshop techniques and visualization tools for moderation and evaluation

HOW TO RESOLVE CONFLICTS

Effective strategies for de-escalation and solution-oriented understanding.

  • Self-analysis: my behavior in conflict situations
  • Types, causes and manifestations of conflict
  • Coming up with win-win solutions
  • Effective tools for preventing and resolving conflict

CREATIVITY TECHNIQUES

Break through established patterns to see things from a different perspective.

  • How creativity comes about and how to promote it
  • The creative problem-solving process
  • Analytical & intuitive methods

MY PERSONAL RESILIENCE @WORK

Best-practice strategies for greater resilience at work.

  • R.E.S.O.U.R.C.E. resiliency wheel
  • Self-assessment of situation-based resilience
  • Interactive stimulus workshop
  • Best-practice strategies and action plan for implementation

DEALING WITH CHANGE

Personal strategies for improving your own attitude towards change

  • Current changes at my place of work
  • The reasons behind changes
  • Factors critical to the success or failure of change processes
  • Strategies for adaptation to change

WORKING IN VIRTUAL TEAMS

Advantages and risks of virtual cooperation.

  • Attributes of and opportunities offered by virtual teams
  • Rules of virtual communication
  • Optimizing organizational structures and processes
  • Virtual strategies of motivation, control, performance evaluation and of guaranteeing results
 

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